Open Limo PlatformReservations · Dispatch · Billing
Ava AI Agent · Paid add-on

Ava answers your website chat and phone calls.

Ava is the AI agent for your limo business. It quotes trips from your Pricing Engine, books them for returning customers, and brings your team in when a conversation needs a person. Ava is the default name. Give it yours.

AvaSterling LimoOnline
  1. Ava: Hi, I’m Ava from Sterling Limo. Where can we take you?
  2. Visitor: JFK to Midtown on Friday at 6 pm. Three of us, with bags.
  3. Ava: An SUV fits three passengers with luggage. JFK to Midtown on Friday at 6:00 pm is $164.00. Shall I book it?
  4. Visitor: Yes, please.
  5. Trip booked · added to Reservations
Incoming callAva is answering
Illustrative conversation · sample business, trip, and fare.
Two channels, one assistant

Wherever customers reach you, Ava answers.

Ava uses the same pricing rules and booking workflow in your website chat and on the phone, so customers get the same answer either way.

Website chat

A chat window in your brand.

  • Opens from a launcher on your website, in your brand colour, on the left or right.
  • Quotes trips while the visitor is still on your page.
  • Returning customers confirm who they are with a one-time code or by signing in, then book.
  • Hands the chat to your team when a person is needed.
Phone calls

A voice on your phone line.

  • Answers calls on a dedicated phone number we set up with you.
  • Greets callers your way, following your instructions and business hours.
  • Speaks in short, natural replies in the language you choose.
  • Quotes trips from your Pricing Engine and books them for returning customers.
Capability 01

Quotes from the rates you already set.

Ava prices each trip with your Pricing Engine, using the same zone, distance, hourly, and account rules as your team and your Booking Widget. Customers get the price your operation would quote.

  • One set of rules. Ava quotes from your Pricing Engine, so chat, phone, and website prices match.
  • The details it needs. Ava asks for the pickup, drop-off, time, and passengers before it quotes.
Capability 02

Real bookings, not callback requests.

When a returning customer confirms who they are, Ava books the trip straight into Reservations alongside bookings from your other channels. Your dispatchers plan it like any other trip.

  • One reservation queue. Trips Ava books arrive in Reservations with the rest of your bookings.
  • No duplicate trips. Each quote can be booked once, so a repeated request never books the same trip twice.
  • Ready for dispatch. Booked trips move into Dispatch for chauffeur and vehicle assignment.
Capability 03

Your team steps in when it matters.

When a website visitor needs a person, Ava hands the chat to your team in Conversations in the back office. A team member can take over the chat, hand it back to Ava, or arrange a callback.

  • A shared inbox. See open chats and claim the ones that need you.
  • Hand back any time. Return the conversation to Ava when you are done.
  • Transcripts for 90 days. Review what was said in each website chat.
Set up for your business

Make Ava yours.

Ava speaks for your business, so you decide what it is called, what it says, and how it looks on your website.

Name
Ava is the default. Rename your assistant to suit your brand.
Greeting and guidance
Set what Ava says first and the instructions it follows about your service.
Look and placement
Choose the launcher label, side of the page, and accent colour, or follow your brand colour.
Customer verification
Choose how returning customers confirm who they are before Ava books a trip.
Hours and language
Tell Ava your business hours and the language to greet callers in.
Phone number
We set up a dedicated number for Ava and connect it to your account.
Questions, answered

Ava AI Agent: what operators need to know.

Short answers based on how this product works with the rest of the Open Limo Platform.

What can Ava do in a website chat or phone call?

Ava answers questions using the guidance you provide, quotes trips from your Pricing Engine, and books them for returning customers who confirm who they are. Booked trips arrive in Reservations.

Can we give Ava a different name?

Yes. Ava is the default name. Give your assistant a name that fits your brand, and set the greeting your website visitors and callers hear first.

What happens when a website visitor needs a person?

Ava hands the chat to your team in Conversations. A team member can take over, hand it back to Ava, or arrange a callback. Chat transcripts are kept for 90 days.

How does Ava get onto our website and phone line?

Websites hosted by Open Limo show the chat launcher once chat is turned on; other websites add a short snippet. We set up a dedicated phone number for Ava with you.

Put Ava on your website and phone line.

Request account setup and tell us how customers reach you today, or book a walkthrough to see Ava quote and book a trip.