A farm-out moves operational responsibility to a partner while the reservation and financial obligations still require review.
Review and send the request
- Confirm the reservation, service details, timing, and selected affiliate.
- In Farm Out Booking, review Share passenger phone, Share passenger email, and Share customer.
- Compare Customer booking price with the proposed affiliate amount and currency. Choose Use agreement price or enter an affiliate price when the dialog offers those options.
- For supported GNet affiliates, Check price with affiliate requests a quote. Use View breakdown to inspect its charges. This is the affiliate’s configured rate and may differ from the confirmed price; receiving a quote does not send the job. Assign at affiliate price is available when the returned quote supports it.
- Select Farm Out, then check the affiliate’s response on the booking. A sent request is not acceptance.
You can also start from the booking’s Nearby drivers tab: switch to Tier-1 affiliates or All affiliates and select Assign on an affiliate’s row to open Farm Out Booking for that affiliate.
Price-check availability depends on the connection and the affiliate. If the quote or agreement changes, review the refreshed price before sending. Manual-affiliate pricing is not available in this dialog. For a GNet affiliate, the farm-out names which side’s account number is missing if either one is not set.
Follow the affiliate booking
The booking shows your reference and the affiliate’s reference, plus the affiliate’s driver and vehicle when supplied. Use the affiliate reference in Dispatch search to find the matching work.
If a farm-out offer expires or fails, the booking returns to Confirmed so you can reassign it, and its history shows Farm-Out Expired or Farm-Out Failed. A refused offer adds a Farm-Out Refused entry.
Available actions depend on the booking and integration. Update affiliate price changes the offer being sent to the affiliate; it is separate from accepting an amount the affiliate reported.
Review charges and closeout
Open the booking’s Settlement tab and review Payables. Compare Agreed with Affiliate says, its grouped charges, and any revision history. Different currencies cannot be compared as a price difference.
- Use Accept affiliate price only for the current amount you intend to agree.
- Dispute affiliate price records your side of the disagreement; it does not send a dispute to the affiliate. Contact the partner separately. Clear dispute removes that block before acceptance.
- An affiliate’s reported close leaves your booking open for reconciliation. If it closed before the ride was completed, review the available outcome choices: Passenger no-show, Cancelled, or Ride was completed.
If the price changes while you are reviewing it, check the refreshed revision before acting again. Review the resulting payout basis in Affiliate Settlements.
Maintain the affiliate record
The affiliate profile’s edit form lets you select vehicle types. For Hub and GNet affiliates, the next synchronization can replace that selection; Sync on the Affiliate Profile card runs it now. Service Areas offers the tenant’s full vehicle-type catalog; choose at least one type, then save and check any inline error. A primary service-area change saves together.
An affiliate can belong to several groups through Group, and the affiliate list’s group filter shows affiliates in any group you select. The Notes tab holds up to 600 characters for your team.
A GNet affiliate’s profile shows a GNet Readiness card. Our account number shows your number or Not set, and Partner’s account number reads Set, Not set, or Unknown. Use Edit our account number to set yours.
Payment Terms and Net Days are no longer on the affiliate profile. An affiliate’s payment term comes from its Direct Bill, and existing terms were moved there. Affiliates pay by Direct Bill or card: cash is not available, and a farm-in on cash is refused.
A Hub affiliate can be marked locally Inactive. The former Blocked flag is removed; check the current profile status before dispatching. When rejecting a pending farm-in, you can select an optional Reason and add an optional Note before Confirm. The dialog states that rejecting cancels the booking; check the reference before confirming.
GNet farm-ins are more dependable: multi-stop trips keep their pickup and drop-off, trips sent without a price are no longer turned away, and a received trip’s charge reflects the affiliate’s own total.