Open Billing → Driver Pay and choose the view that matches the current task.
- Use Settlements to review work being settled.
- Use Balances to investigate what contributes to a driver balance.
- Use Payouts for the payout workflow.
Confirm the driver, period, contributing trips, adjustments, and resulting amount. Resolve missing or disputed operational work before completing the financial step. If a total is unexpected, use the driver-related reports as a cross-check rather than adding an unexplained offset.
Check the trips behind a calculation
A missing or deleted quote can be skipped while the remaining payout period calculates. Separately, the company’s Unpriced trips policy chooses Skip, Warn, or Block for trips without a driver price. Review any unpriced-trip warnings in the settlement preview; a successful total does not prove every expected trip contributed.
A trip already on another driver settlement that isn’t voided is left out of later previews and settlements, even if the period or the Billing period by setting has changed since. Voiding that settlement releases its trips.
Compare the contributing work with the trips you expected for the driver and period. If a trip is missing, check whether another settlement already pays it, then investigate its quote and pay-plan context before treating the calculated amount as complete.
Read the payee and currency
On a booking’s Settlement tab, Payables shows driver pay for work assigned to your driver, or affiliate payables for farmed-out work. An affiliate’s named driver is not a separate payee there.
New driver settlements start with the company currency. Balances and reports use the record’s currency when present, with the company currency as the fallback. Pay-plan amounts and driver overrides also display their currency code; check it alongside the amount.
Check settlement and advance rules
Settings → Business → Billing → Driver settlements and payouts controls payable trip statuses, payout terms and methods, blocking a settlement on open shifts, voiding paid settlements, driver advances and any advance-balance limit. Resolve an open shift or unpriced trip when the selected policy blocks settlement. An unavailable advance or payout method may follow these settings.
Driver payout methods offer ACH and Wire in place of bank transfer. Earlier bank-transfer payouts show as ACH / Wire.