Use this guide when your role allows you to create bookings in the Driver App. Tap New booking above the navigation bar on Today or Trips, or on the Admin Overview. The button is hidden while you have a ride in progress.
Create and review a booking
A new booking has three steps. The labels differ by phone:
| Step | iPhone | Android |
|---|---|---|
| 1. Passenger | New booking, then Journey details | Passenger · 1 of 3, then Continue |
| 2. Journey | Journey details, then Review booking | Journey · 2 of 3, then Review booking |
| 3. Review | Review booking | Review · 3 of 3 |
- Passenger: select the main passenger. If someone else is booking, use Booked by someone else? to choose the booker. Add any other named passengers and check the account. Choose a pickup date and time, or explicitly choose ASAP for an immediate request.
- Journey: review the route, vehicle, payment, fees and surcharges, and notes. Tap a section to edit it. Set a passenger count large enough to include everyone traveling, including the main passenger; the same person cannot be added twice. Check the stop order, vehicle requirements, and flight information.
- Review: check the summary and More booking details. After changing the route, time, passengers, or other pricing inputs, wait for updated pricing before saving.
For selecting or creating people, see Passengers and contact import.
Save, confirm, and assign
On iPhone:
- Save for review opens a menu with Save, Save and Book Continuing Trip, and Save and Book Return Trip. Save creates the booking for review without confirming it.
- Users with dispatch access also see Confirm booking, which saves and confirms the booking.
On Android:
- Create booking saves the booking.
- More save options has Save and book continuing trip and Save and book return trip.
After a dispatch user saves a booking, Assign a driver lists available drivers (titled Assign driver on iPhone and Assign Driver on Android). Choose a driver and tap Assign driver, or tap Skip for now. On iPhone, this step follows Confirm booking. If you create the booking from Driver mode with a vehicle assigned, the app may assign it to you instead. On iPhone, Booking saved then confirms the result; tap Done.
Saving, confirming a pending booking, and assigning its driver are separate steps. Follow the confirmation or assignment controls offered for your role. An ASAP request still needs the appropriate confirmation and assignment; choosing ASAP does not guarantee an immediate driver.
Save and book a return trip
Choose Save and Book Return Trip on iPhone or Save and book return trip on Android. The app saves the current booking, then prepares another draft with the entire stop order reversed. On Android, the draft is titled Return Trip.
For example, a trip from an office through a hotel to an airport becomes an airport-to-hotel-to-office draft. Confirm that this is the route the passenger actually wants.
Before saving the return:
- Confirm a new pickup date and time, or explicitly select ASAP.
- Review every stop and enter new instructions and flight details where needed.
- Check the passenger, booker, account, service, and payment selections retained from the first trip.
- Obtain a fresh quote and review the final price.
The second trip is not booked until you save it. Canceling its draft leaves the first booking saved.
On iPhone, the follow-on options use Save, so the first booking is saved for review rather than confirmed. On Android, dispatch users finish Assign Driver for the first booking before the new draft opens.
Save and book a continuing trip
Choose Save and Book Continuing Trip on iPhone or Save and book continuing trip on Android. After saving the current booking, the app opens a new draft with both pickup and drop-off blank. On Android, the draft is titled Continuing Trip.
A continuing trip might start after the passenger flies to another city. An office-to-airport trip therefore does not assume that the next pickup is at that same airport. Enter the actual new pickup and destination, confirm its date and time, and obtain a new quote.
Passenger, booker, account, service, and payment choices remain available. Old flights, trip notes, assignment, and pricing do not carry forward. Review each choice for the new journey before saving.
Return and continuing trips are separate bookings. Check both booking references with dispatch; the save action does not create a single combined itinerary.
Hourly and As Directed trips
For an hourly trip, choose Hourly and review its duration. On Android, the selected hours affect both the quote and the booking. As Directed lets you create an hourly trip with a pickup and a destination decided during the journey. Turn it off to enter a planned route again.
On iPhone, an hourly trip requires a selected pickup and at least 3 hours unless As Directed is on. Empty optional stops may be left out, but an address you have started typing must be selected from the results or cleared. Complete or remove any partial stop with instructions or flight details before continuing.
For a route with intermediate stops, review the final destination as well as the pickup. The quote follows the complete stop order.
Editing or recovering a save
Authorized users can edit an existing booking from its details. Review changed fields and the current price before saving. The available controls depend on the booking’s status and your permissions.
If the app reports a definite validation error, correct the highlighted information. If it cannot tell whether a save succeeded, check the booking list and confirm the result with dispatch before starting another submission. Do not recreate the same trip simply because a response was interrupted.
If a return or continuing action fails before the original is saved, the original form stays available for correction. If the original was saved, work from that booking and its reference before starting another trip.