Create passengers and import phone contacts

Create passenger records while preparing a booking, or under Admin → Business → Individuals if your role allows it.

Select an existing person or create one

Search for the main passenger, booker, or an additional passenger. Check the person’s name and contact details before selecting a result.

Create New Passenger on iPhone, or New Passenger on Android, remains available even when the search has results. Use it when the person you need is missing. You do not need to change the search to produce an empty list first.

Choose Manual Entry to enter the details yourself, or Import Contact to start from a contact on your phone. Review all required fields before tapping Create Passenger. Importing a contact fills a form for your review; it does not immediately create a passenger.

Import and verify contact addresses

1. Choose Import Contact, tap Select from Contacts, and pick the intended contact. Allow the contact access requested by the phone, or continue with manual entry.
2. Check the imported name, phone number, and email. Correct any outdated information.
3. If the contact has postal addresses, Verify contact addresses opens and lists every one, all selected. Clear any address you don’t want to import.
4. Give each selected address a type. An address the contact labels Home, Work, or Other keeps that type: iPhone shows Save as Home, for example, and Android shows Address type: Home. For any other label, choose Home, Work, or Other under Save as.
5. Under Choose one matching address, select the match for the real location. Edit the search text if nothing matches. To pick again, use Change address.
6. Tap Use selected addresses. To import no addresses, clear every address and tap Skip addresses.
7. Review the form, then tap Create Passenger. To change your choices first, reopen the review with Review imported addresses on iPhone or Review contact addresses on Android.

Text copied from a contact is not enough to confirm a saved location. Check the matched street, city, and map location, especially when the same street name exists in several places. Confirmed addresses become saved passenger addresses that can be selected for future bookings.

If the company’s address types cannot be loaded, retry, or clear the addresses and continue with the person’s details. The address selections stay with the form while you correct details or resolve a duplicate. The same review applies when you add a person under Admin → Business → Individuals.

When a duplicate is found

Passenger already exists appears when an email or phone number already belongs to a passenger. Read the matches and what they matched on, then choose:

• Use existing selects the person already on file. It does not create another record or change that person’s saved details.
• Review imported addresses appears when you imported addresses. It compares them with the passenger’s saved addresses.
• Edit details returns to the form so you can correct a mistyped email, phone number, or name.
• Create a separate person is for a different person who intentionally shares those contact details. Review the identity before using this option.

In Review imported addresses, select Add selected addresses to this passenger to save the new addresses. The passenger’s existing addresses and details are kept. An address already on file shows Already saved — no addition needed on iPhone or Already saved — existing details kept on Android. If the passenger already has an address of the same type, adding keeps both. Then select Continue using passenger.

Closing the review doesn’t undo addresses already saved, and an interrupted save is not resent automatically. Use Refresh addresses to check the result before trying again.

Do not create a separate person merely to get past a duplicate warning. If you cannot identify the right record, ask the office to check it.

Customer and individual addresses

Tenant Admins can keep saved addresses on customer and individual records:

1. Open Admin → Business, then Customers or Individuals, and select a record.
2. Under Addresses, tap Add address and search for the location.
3. Select the matching result, then enter the Label, Address type, and Pickup instructions as needed.
4. Save the address.

To change a saved address, select it on iPhone or tap Edit address on Android. Login access, employee access, and customer links are managed in Backoffice.

Add other people traveling

Use the additional-passenger selector to name other travelers. Search for an existing person or create one, then review the selected names. Remove anyone who is no longer traveling.

The main passenger cannot also be listed as an additional passenger. Increase the total passenger count when necessary so it includes every named traveler. Confirm the vehicle has enough capacity before saving the booking.

If a creation is interrupted

Wait for the current creation to finish. If the result is unclear, search the passenger list before creating another record. Give the office the relevant error and the person’s identifying details through your normal private support channel.